"In the short space of time that I have owned my
Motorhome I have had reason to visit your premises on three occasions.
On each & every visit I have been more than impressed with the
standard of efficiency, the cleanliness of your premises but more than
anything the absolute courtesy & friendliness of your employees
shown to us. Nothing has been too much for them & it almost makes
one feel like Royalty. Such a change from the general lack of courtesy
& good manners in todays society. Please keep up the good work !"
Mr G C ...... Kingston upon Hull (9/08)
"On Friday 26th September we collected a new Peugeot
308 SW which we
purchased from you. At the same time we had a service carried out on a
307 SW. My reason for sending you this message is to complement your
Staff. Whilst considering a new car I was very impressed by the
friendly and professional manner of Peter Graham. At the Service desk
both Phil and a young dark haired Lady whose name I do not know have
been extremely friendly and helpful. This makes visiting your
Dealership a pleasure. Prior to you closing
the Bridlington dealership I was beginning to doubt my continuation as
a Customer. Thank you for your message and I look forward to many
trouble free miles with only the regular services as necessary." A
& J R ..... by email (9/08)
"I have to say I was extremely impressed by the reception I received at
Arundales I did not buy my car from the Scarborough Branch
but when I called to enquire about taking over the service the
reception I received was excellent from the very charming
receptionist to the capable engineers I was more than satisfied and
would thoroughly recommended the garage to anyone. Thank you."
Mrs J M ...... by email (9/08)
"I bought a new 307
in 2003, and since that time I have had my servicing, MOT,
and repairs carrried out at your premises on Seamer Road. I can
say without doubt that I have had first class service from
everyone, including the receptionists, mechanics, and sales staff.
Thank you for your excellent service, your team deserve this letter
of praise." J T W ...... Scarborough by email (8/08)
"I have absolutely no
adverse feedback on your Service and
would really like to compliment you on your quiet efficiency.
From me dropping the car off at reception at
8.30am (always
a welcoming smile), to Dennis ( always great to chat to) taking
me to work at
the Scarborough Building Society, to the surprise delivery of the car
to my
work at lunchtime. Well done!
Keep up the good work…… and thanks again" TW ..... by email (8/08)
"Throughout
the last 11 years we have been running Peugeots as fleet cars and you
have been servicing mine I can honestly say I have never had
cause to moan or complain about Arundales - you are a friendly,
efficient, customer-focused business who know how to treat clients.
This level of service is not what my colleagues across the North of
England tend to get from their local dealers - they are envious of the
service I receive from yourselves.
Sadly company policy has resulted in a change of fleet
policy in that we are moving to Volvo and Ford for the next term,
however, if after the first years warranty, I am not satisfied
with the dealership I will hand the servicing back to
yourselves.
Thank you for the last 11 years!! " KJ ...... by email
(8/08)
"I recently had reason to visit your garage for repair to my Peugeot
307.Customer Advisor
Nicola dealt with me through my visit .I would just like to say
what a very efficient garage you run and that I was very pleased with
the level of service upon which I received.
Yours very satisfied
customer. " PH ...... Liversedge, West Yorkshire by email (7/08)
"Following the letter that you sent out to me dated 20th July 2008, i
am just writing to give my feedback on your service.
I found the service by your staff to be perfect and very
efficient and fast, thank you!
I would not hesitate to use yourselves again if i happened to be
back in the area. Thank you." EB ..... by email (7/08)
"I am writing to compliment you on your choice of staff and the quality
of your training.
In December 2007 my father in law bought a TomTom Satellite Navigation
system from your parts department. It was my Christmas present and he
took care to give me the receipt just in case anything should go wrong.
I appear to have "filed it securely" and when a fault developed and the
unit needed to be repaired I could not locate said invoice and needed a
duplicate.
I looked up your parts department on the Internet and called them. I
spoke to a gentleman named Nick who could not have been more helpful.
He explained that (quite rightly) he could not just print a duplicate
but would need to look up the original on your system first. This he
attempted to do even though on two occasions he was working with the
incorrect information. 'Eventually when I finally gave him the correct
details he was easily able to locate the sale and has promised to issue
a duplicate for me to collect.
During all three telephone conversations I had with Nick he was polite
and took great pains to assist me in my difficulty. These days we are
quick enough to complain when things are done badly but do not show the
same enthusiasm to praise a job well done. Nick had nothing really to
gain in this transaction, he just provided excellent customer service
and I commend him for this.
Thank you again." DL ..... Cramlington, Northumberland (7/08)
"Please find enclosed copy of
caravan club report as promised, and would it be possible to have a
copy of your report of the test you carried out on my motorhome for my
files,. Once again thank you for providing an excellent service"
GR ...Bridlington (6/08)
"Just
thought I would send a brief e-mail to say how impressed I was with the
service I received at Arundale Scarborough. I liked your fresh
new showroom and all your staff from reception, to works area couldn't
have been more pleasant or helpful. I was particularly impressed with
how your reception staff persevered with CarCraft in Leeds who I know
are particularly difficult to get hold of.
Up
until now I have tended to use cheaper local garages but will use the
dealership in Scarborough in future." T R ... Scarborough (5/08)
"I'm writing to you to with respect to the excellent
level of customer
care I recently received from Nicola.
Whilst being disappointed that my four year old Peugeot 307 needed a
new cylinder head, the efficient handling of the situation and
attention I received from Nicola was of a very high standard.
Understanding that living out of town I needed a car, she organised
lifts to work for myself and my wife, arranged for a courtesy car and
subsequently a hire car and also personally picked us up to enable us
to swap these two cars over. I was kept well informed throughout and
Nicola was so thorough that she even gave up some of her own time, on
the Saturday morning we picked up the car, to be present at the garage
to make sure we were satisfied with the service.
I would appreciate it if you could pass on my thanks to Nicola for all
of her help." J P ... Flixton (4/08)
"My husband and I purchased a second hand Peugeot
307
from you in March. We would just like to say that the efficient service
and customer care we received from your salesman Pete were second to
none. The staff were efficient and friendly and a credit to your firm.
We would have no hesitation in recommending your garage again, and we
are highly delighted with our car." B & M R....Beverley (4/08)
"HI Wayne.
Just got the car back from service. I
would like to say what a superb service not only on the car but also
for the customer as well. I am so impressed. Thanks to all the
staff. Merry Xmas" Mark - by email
"Thank you for your recent letter concerning my
purchase of a new car. I am delighted with it.
I would also like to confirm that everything concerning the sale and
exchange of my previous
vehicle was handled extremely efficiently & professionally.
Clare
has looked after me and my car purchases for many years now (including
in her previous Nissan existence!) and has never been anything other
than very pleasant and businesslike. She was the main reason why I
returned to Arundale after a very brief foray to Nissan at Ayton, and I
have no regrets at having done so. You have an excellent member of
staff in her... .as I'm sure you are aware." Mrs C..., Filey
"I wish to confirm a conversation I had with Nick
Marriott at your Scarborough branch. My comments refer mainly to the
Bridlington staff but the same appears to apply to Scarborough after my
cursory visit. I purchased a second-hand 206 model in July from
Bridlington and on all occasions requiring branch visits for queries or
service matters I have found all members of staff from sales,
reception, stores, and workshop to be more than polite and helpful
whatever my needs. May I therefore complement you as a business, for
your dedication to customer satisfaction." P.W...., Bridlington
"I am in receipt of your correspondence of 9th
February inst., and also my copy of
the Warranty for my car - Fiat Brava.
My wife and I would like to congratulate your company "Arundale" for
the dedication
and precision of your operatives. I would further give my thanks to Mr
Clive Young,
who I would consider went out of his way, and with great patience to
answer all my queries,
and see the sale through to its completion.
I have known and dealt with this firm, on and off, since it was named
(Appleton and Arundale).
Thank you again for a nice car" RPB .... Filey
|
