"With regard to work carried out on our Boxer van
recently, we cannot praise your staff highly enough. Previously we have
used Malton and York but have not been entirely happy with the results
and/or Customer Service.
Arundale's were exceptional, extremely helpful and very professional.
We cannot speak more highly, especially the Customer Service we
received. As we work 7 days a week the collect/deliver service was
invaluable to us. Many thanks" NH ...Malton (7/10)
"Thank you for the health check on my car recently. A
good service you have introduced. First class service as always" Mr B F
...By Email (2/10)
"I am very happy with my new car, and , as always, very
satisfied with the way every aspect of the exchange and sale was
conducted. All your staff, especially Clare, were most
professional. That is the reason I keep coming back
for more!!" Ms L.C..... By Email (11/09)
"We
have
a
Peugeot
307 which we always take to Arundale in Scarborough.
We cannot praise the service highly enough. The staff go out of
their
way to make sure everything is to our satisfaction and nothing is ever
too much trouble. We find the prices fair and problems are always
sorted out really quickly. At the moment, we would not dream of
going
anywhere else." J.S.... By email (9/09)
"My
wife would like to
thank you for your professional and understanding approach. She felt
she had been dealt with excellently and is full of praise for
you." Mr J.O ......Driffield (8/09)
"Thank you for your
letter of the 10th. June
last and I am completely satisfied with your Company's standard or
service, although 1 have delayed my reply to see if the warranty work
carried
out has been successful.
Thanks
to the patience
of Mr. Phil North and the
expertise of your Technician Simon, the problem seems to have been resolved and the car now runs
better that it has ever done since I bought it. The various warning lights only come on
when they ought to and the engine
runs smoothly from first ignition
and
without
any
of
the original hesitation - long may it continue as I was
beginning to become a
little
disheartened.
I have
no doubt that
your service department will remind me when the car
is due for service in October this year, thank you." Mr B P
......Kirbymoorside (7/09)
"I have had reason to visit over the past few years,
for services or problems & I must let you know that I have never
been treated with anything but professional courtesy & prompt
attention.. I am sure you are fully aware of the frustration involved
when cars are 'playing up' and your staff have always been polite,
supportive and patient.
I must, in particular, point out the exemplary attitude and
professionalism shown by Nichola - what a gem" F.C .....
Scarborough (6/09)
"I would like to take this opportunity to
thank you and your team
for the manner in which both my husband and i have been treated whilst
visiting your showroom.
We are both over the moon with our recent purchase and
we look forward to offering you our future business. Thank you
once again for your help and assistance. " Mrs S P .... by email
(6/09)
"Following substantial work Arundale has recently done
on my Peugeot
307, I just wanted to write and say how pleased I was with the level of
service I received. After Barkers closed and a bad experience at
the
York Peugeot dealership, it was with some trepidation that I booked the
car in. Nicola John was hugely professional and very clear and
concise
in explaining what work needed to be done to the car and the costs
involved - emailing everything over to me was a nice
touch. Nicola
also arranged a hire car with very little notice which was at Arundale
when I arrived.
I have already recommended Arundale to other ex Barkers customers and
wouldn't hesitate to use Arundale again." Ms P D ......by email
(5/09)
"Over the past nine months this car suffered from a
problem with the ECU. It took a few visits to your garage before the
problem was solved by Simon. He identified the vacuum pipes to the
turbo charger and replaced those. I am very pleased with the work
carried out and have completed 1500 miles since. I feel I have been
well treated by your staff and will continue to have the car
maintained by Arundale." Mr T A .... Flamborough (3/09)
"I had a rattle at the back of my Peugeot 207 which I could not find.
As I was driving into Scarborough I saw your dealership and called
back. I was greeted by Phil who was great. Nothing was too much
trouble, and I could not have been treated better. I will in future
wait until I am staying in Hunmanby, and come to you with my car for
any servicing etc. I would also not hesitate to recommend you to other
people. Please thank Phil, his standard of service is award winning.
"Mr G H ....Leeds (3/09)
"I have to say I have nothing but praise for the staff who dealt with
me, (especially Reception). At present I have only been a customer for
recalls, but in future I will not hesitate to come to you for
subsequent servicing." Mr J M ......Sherburn (3/09)
"I would like to express my sincerest thanks for all your excellent
advice, support and work carried out by yourselves on my old car and
present vehicle.
The customer care which you provided was outstanding and I will not
hesitate in recommending the high quality of services not only
yourelvf, but that or your team, to others. You took the time to
explain everything to me in detail, in a manner that was accessible to
me. Such help is rare, especially today where everything is impersonal.
Again, many thanks for everything, and you will always have my custom
in the future." Ms T.J. ...Scarborough (2/09)
"My husband has just washed the car and commented to me what a good job
has been done with the service that was carried out with you earlier in
the week.
Although we have bought new cars with you in the past, we purchaced
this one from Malton as the car sales man who we saw two years ago gave
us little options when we wanted to trade in our Combi for something
more comfortable.
Thank you to all the staff who made us feel "special".
The service we received from you all was excellent we shall certainly
return." Mrs B M L .....by email (2/09)
"I cannot fault the way I was looked after by you and
your staff after I turned up without warning fo my safety recall. The
way I was fitted in was great. My best wishes to you and your staff for
2009 and the years to come. I hope all your jobs are safe in these
difficult times." Mr R B S .......Rotherham (1/09)
"In the short space of time that I have owned my
Motorhome I have had reason to visit your premises on three occasions.
On each & every visit I have been more than impressed with the
standard of efficiency, the cleanliness of your premises but more than
anything the absolute courtesy & friendliness of your employees
shown to us. Nothing has been too much for them & it almost makes
one feel like Royalty. Such a change from the general lack of courtesy
& good manners in todays society. Please keep up the good work !"
Mr G C ...... Kingston upon Hull (9/08)
"On Friday 26th September we collected a new Peugeot
308 SW which we
purchased from you. At the same time we had a service carried out on a
307 SW. My reason for sending you this message is to complement your
Staff. Whilst considering a new car I was very impressed by the
friendly and professional manner of Peter Graham. At the Service desk
both Phil and a young dark haired Lady whose name I do not know have
been extremely friendly and helpful. This makes visiting your
Dealership a pleasure. Prior to you closing
the Bridlington dealership I was beginning to doubt my continuation as
a Customer. Thank you for your message and I look forward to many
trouble free miles with only the regular services as necessary." A
& J R ..... by email (9/08)
"I have to say I was extremely impressed by the reception I received at
Arundales I did not buy my car from the Scarborough Branch
but when I called to enquire about taking over the service the
reception I received was excellent from the very charming
receptionist to the capable engineers I was more than satisfied and
would thoroughly recommended the garage to anyone. Thank you."
Mrs J M ...... by email (9/08)
"I bought a new 307
in 2003, and since that time I have had my servicing, MOT,
and repairs carrried out at your premises on Seamer Road. I can
say without doubt that I have had first class service from
everyone, including the receptionists, mechanics, and sales staff.
Thank you for your excellent service, your team deserve this letter
of praise." J T W ...... Scarborough by email (8/08)
"I have absolutely no
adverse feedback on your Service and
would really like to compliment you on your quiet efficiency.
From me dropping the car off at reception at
8.30am (always
a welcoming smile), to Dennis ( always great to chat to) taking
me to work at
the Scarborough Building Society, to the surprise delivery of the car
to my
work at lunchtime. Well done!
Keep up the good work…… and thanks again" TW ..... by email (8/08)
"Throughout
the
last
11
years we have been running Peugeots as fleet cars and you
have been servicing mine I can honestly say I have never had
cause to moan or complain about Arundales - you are a friendly,
efficient, customer-focused business who know how to treat clients.
This level of service is not what my colleagues across the North of
England tend to get from their local dealers - they are envious of the
service I receive from yourselves.
Sadly company policy has resulted in a change of fleet
policy in that we are moving to Volvo and Ford for the next term,
however, if after the first years warranty, I am not satisfied
with the dealership I will hand the servicing back to
yourselves.
Thank you for the last 11 years!! " KJ ...... by email
(8/08)
"I recently had reason to visit your garage for repair to my Peugeot
307.
"I'm writing to you to with respect to the excellent
level of customer
care I recently received from Nicola.
Whilst being disappointed that my four year old Peugeot 307 needed a
new cylinder head, the efficient handling of the situation and
attention I received from Nicola was of a very high standard.
Understanding that living out of town I needed a car, she organised
lifts to work for myself and my wife, arranged for a courtesy car and
subsequently a hire car and also personally picked us up to enable us
to swap these two cars over. I was kept well informed throughout and
Nicola was so thorough that she even gave up some of her own time, on
the Saturday morning we picked up the car, to be present at the garage
to make sure we were satisfied with the service.
I would appreciate it if you could pass on my thanks to Nicola for all
of her help." J P ... Flixton (4/08)
"My husband and I purchased a second hand Peugeot
307
from you in March. We would just like to say that the efficient service
and customer care we received from your salesman Pete were second to
none. The staff were efficient and friendly and a credit to your firm.
We would have no hesitation in recommending your garage again, and we
are highly delighted with our car." B & M R....Beverley (4/08)
"HI Wayne.
Just got the car back from service. I
would like to say what a superb service not only on the car but also
for the customer as well. I am so impressed. Thanks to all the
staff. Merry Xmas" Mark - by email
"Thank you for your recent letter concerning my
purchase of a new car. I am delighted with it.
I would also like to confirm that everything concerning the sale and
exchange of my previous
vehicle was handled extremely efficiently & professionally.
Clare
has looked after me and my car purchases for many years now (including
in her previous Nissan existence!) and has never been anything other
than very pleasant and businesslike. She was the main reason why I
returned to Arundale after a very brief foray to Nissan at Ayton, and I
have no regrets at having done so. You have an excellent member of
staff in her... .as I'm sure you are aware." Mrs C..., Filey
"I wish to confirm a conversation I had with Nick
Marriott at your Scarborough branch. My comments refer mainly to the
Bridlington staff but the same appears to apply to Scarborough after my
cursory visit. I purchased a second-hand 206 model in July from
Bridlington and on all occasions requiring branch visits for queries or
service matters I have found all members of staff from sales,
reception, stores, and workshop to be more than polite and helpful
whatever my needs. May I therefore complement you as a business, for
your dedication to customer satisfaction." P.W...., Bridlington
"I am in receipt of your correspondence of 9th
February inst., and also my copy of
the Warranty for my car - Fiat Brava.
My wife and I would like to congratulate your company "Arundale" for
the dedication
and precision of your operatives. I would further give my thanks to Mr
Clive Young,
who I would consider went out of his way, and with great patience to
answer all my queries,
and see the sale through to its completion.
I have known and dealt with this firm, on and off, since it was named
(Appleton and Arundale).
Thank you again for a nice car" RPB .... Filey
